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Lancaster, Lancashire, United Kingdom Lendmark Financial Services Full time{"title": "Loan Consultant", "content": "Job SummaryWe are seeking a skilled Loan Consultant to join our team at Lendmark Financial Services. As a Loan Consultant, you will be responsible for providing exceptional customer experience while providing personal loan solutions. This role focuses on building a customer base through sales, loan extension, and...
Financial Services Customer Experience Expert
2 months ago
Lendmark Financial Services is seeking a highly skilled Customer Service Representative - Loan Consultant to provide exceptional customer experience while providing personal loan solutions. This role focuses on building a customer base through sales, loan extension, and merchant referrals. Success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.
Key ResponsibilitiesGreet, assist, and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face-to-face communications with customers.
Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances, and closing of the branch.
Actively market all branch products and services to individuals.
Perform all other duties as assigned by management.
High School Diploma or GED from an accredited institution
0-2 years consumer finance or related experience
Cash handling; computer skills; customer service skills
Ability to work with minimum supervision
Excellent communication skills
Proficient working knowledge of Microsoft Windows, Excel, and Word Applications
Associates or Bachelor's Degree
Bilingual, Spanish/English
The salary range for this position is $18.00 - $21.00 per hour, based on the specific Knowledge, Skills, Abilities, and/or Experience of the selected candidate.
This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
Office Environment
