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Aftersales Service Advisor

4 weeks ago

Southampton, Southampton, United Kingdom CV-Library Full time
Aftersales Contact Centre Opportunity

We are seeking a skilled Aftersales Contact Centre Advisor to join our team in Southampton. As a key member of our Aftersales Contact team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  1. Manage inbound service and maintenance bookings
  2. Make outbound calls to existing customers to resolve queries and improve customer satisfaction
  3. Produce service plan quotations to meet customer needs
  4. Develop and implement strategies to increase customer retention
Requirements:
  1. Experience in a similar role, preferably in a contact centre environment
  2. Excellent customer service and communication skills
  3. Ability to work in a fast-paced environment and manage multiple customer appointments
  4. Strong administration skills, including diary management and record keeping
  5. Initiative and ability to actively follow up and maximise sales opportunities
What We Offer:
  1. A competitive salary, with uncapped earning potential
  2. Opportunities for career development and progression
  3. A supportive and collaborative team environment
  4. Family-run business values, with a focus on employee satisfaction

Apply now to take the first step in your career as an Aftersales Contact Centre Advisor.