Retail Team Leadership Position
2 days ago
River Island is a dynamic and exciting place to work, offering a unique opportunity to join our retail team as a Service & People Team Leader. In this role, you will be responsible for leading our team to deliver exceptional customer experiences and drive business growth.
About the Job- This is a full-time position, working Monday to Friday with occasional weekends and holidays.
- The successful candidate will have a proven track record of success in a leadership or team management role, with experience in retail or a related industry.
- You will be responsible for leading a team of retail professionals, providing guidance, coaching, and feedback to ensure excellent customer service and business outcomes.
- The role requires strong analytical skills, with the ability to interpret data and drive business outcomes.
- You will also be responsible for supporting the management of store operations, ensuring compliance with health & safety standards and maintaining a safe working environment.
- Lead by example, demonstrating exceptional customer service skills and setting high standards for the store team.
- Develop and implement strategies to drive customer satisfaction and sales growth.
- Foster a positive and inclusive work environment, empowering team members to excel and provide exceptional customer experiences.
- Analyse commercial data to inform business decisions and drive results.
- Take ownership of key performance indicators (KPIs), including sales, stock loss, payroll, conversion, voice of customer, RFID, and people metrics.
- Support the management of store operations, ensuring compliance with health & safety standards and maintaining a safe working environment.
- A competitive salary of £45,000 - £55,000 per annum, based on experience.
- A generous 50% staff discount and uniform allowance.
- Access to discounts and benefits through Reward Gateway.
- A comprehensive training program, including on-the-job training and opportunities for professional development.
- A supportive and inclusive work environment, with opportunities to make a meaningful impact on our business.
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