Retail Team Leadership Position

2 days ago


Newbridge, Caerphilly County Borough, United Kingdom RIVER ISLAND Full time

River Island is a dynamic and exciting place to work, offering a unique opportunity to join our retail team as a Service & People Team Leader. In this role, you will be responsible for leading our team to deliver exceptional customer experiences and drive business growth.

About the Job
  • This is a full-time position, working Monday to Friday with occasional weekends and holidays.
  • The successful candidate will have a proven track record of success in a leadership or team management role, with experience in retail or a related industry.
  • You will be responsible for leading a team of retail professionals, providing guidance, coaching, and feedback to ensure excellent customer service and business outcomes.
  • The role requires strong analytical skills, with the ability to interpret data and drive business outcomes.
  • You will also be responsible for supporting the management of store operations, ensuring compliance with health & safety standards and maintaining a safe working environment.
Key Responsibilities
  1. Lead by example, demonstrating exceptional customer service skills and setting high standards for the store team.
  2. Develop and implement strategies to drive customer satisfaction and sales growth.
  3. Foster a positive and inclusive work environment, empowering team members to excel and provide exceptional customer experiences.
  4. Analyse commercial data to inform business decisions and drive results.
  5. Take ownership of key performance indicators (KPIs), including sales, stock loss, payroll, conversion, voice of customer, RFID, and people metrics.
  6. Support the management of store operations, ensuring compliance with health & safety standards and maintaining a safe working environment.
Benefits
  • A competitive salary of £45,000 - £55,000 per annum, based on experience.
  • A generous 50% staff discount and uniform allowance.
  • Access to discounts and benefits through Reward Gateway.
  • A comprehensive training program, including on-the-job training and opportunities for professional development.
  • A supportive and inclusive work environment, with opportunities to make a meaningful impact on our business.


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