Digital IT Transformation Specialist
5 days ago
We are seeking an experienced Digital IT Transformation Specialist to join our team at the Driver and Vehicle Licensing Agency.
This exciting role involves working within a small, multi-skilled team that operates a wide range of ITSM practices / functions across a particular scope (‘tower’) of DVLA services.
The successful candidate will be responsible for performing underpinning process tasks and activities involved in the day-to-day operation of all the below ITSM practices and functions for the services within their team’s tower:
- Incident Management
- Problem Enablement
- Service Transition
- Service Configuration Management
- Service Continuity Management
- Capacity and Performance Management
- Monitoring and Event Management
- Continual Improvement
- Management of SSL/TLS Certificates
In addition to these responsibilities, the Digital IT Transformation Specialist will contribute to the continual improvement of the overall practices through helping to identify process optimisation opportunities based on their own operational experiences as part of their service tower and assist in the delivery of solutions.
The ideal candidate will possess a good level of industry best practice knowledge / experience in ITSM practices / functions and have a natural ability to engage with and co-ordinate the activities of a wide range of colleagues of varying skillsets.
The salary for this role is approximately £32,603 per annum, plus a generous employer contribution towards your pension scheme.
We offer a range of benefits including flexible working options, a culture encouraging inclusion and diversity, on-site gym and nursery facilities, 25 days holiday (plus bank holidays), increasing by one each year (up to 30) and one extra day for the King’s birthday, free parking and more.
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