Fraud Investigator

1 month ago

Nottingham, Nottingham, United Kingdom Capital One - UK Full time
About the Role

We are seeking a skilled Fraud Investigator to join our team at Capital One - UK. As a Fraud Investigator, you will play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.

Key Responsibilities
  • Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes.
  • Be flexible and have the ability to move between workstreams to meet service requirements.
  • Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers.
  • Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses; negotiate with both merchants and banks regarding the settlement of transaction disputes; and escalate cases to Pre Arbitration where appropriate.
  • Be the point of contact for offshore vendors and other areas of the UK operation.
  • Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes.
  • Take ownership of cases with end-to-end case management and one call resolution.
Requirements
  • Adaptable in a fast-paced, quick-changing environment.
  • Expert attention to detail.
  • A team player that acts with integrity and treats our customers and associates with respect.
  • Demonstration of solid judgment.
  • A great communicator, both verbal and written, communicating effectively to customers and third parties.
What We Offer
  • High performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.
  • Immediate access to our core benefits, including pension scheme, generous holiday entitlement, and private medical insurance – with flexible benefits available, including season-ticket loans, cycle to work scheme, and enhanced parental leave.
  • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, and mindfulness space.
How to Apply

We will be holding in-person assessment days on 12th & 13th November. It's a great opportunity for you to meet the team and ask them any questions you might have about what a day in the life of this role truly looks like. You'll also have an individual interview and be given a tour of our fantastic offices.

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall, and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

  • REACH – Race Equality and Culture Heritage group focuses on representation, retention, and engagement for associates from minority ethnic groups and allies.
  • OutFront – to provide LGBTQ+ support for all associates.
  • Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
  • Women in Tech – promoting an inclusive environment in tech.
  • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.

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