Senior Account Manager
1 day ago
We are seeking an experienced Senior Account Manager to lead our Pilots & Renewals account management team. This role is ideal for a natural people leader looking for a diverse client services opportunity.
About the Team:The successful candidate will join a dynamic team of 12 in our office, where we have continued growth and continuous client acquisition. As a key hire, you will be responsible for managing a team of 7 direct reports and contributing to the overall success of our office.
About Hybrid:Hybrid is a multi-award winning high-growth global media agency with offices worldwide. We specialize in providing world-class media, creative, content, and research services to leading Higher Education institutions globally.
The Opportunity:This role presents the leverage of a highly successful office with a strong foothold in the market. Your primary focus will be on elevating our customer service to achieve results, while collaborating across departments to upskill your team and uncover challenges from our clients.
Key Responsibilities:- Manage the client renewal pipeline worth £3M per year.
- Lead the team of AM/AEs to ensure high-quality engagement with clients and identify opportunities for upselling, cross-selling, or renewing partnerships.
- Increase Average Order Value of clients by building value and trust in campaign results.
- Establish opportunities for larger pitches involving Strategic Partnerships Director/Creative Director.
- Work with Operations and Digital teams to address challenges and drive excellence in process and quality control.
- Track and report on opportunities to ensure gaps in skills are addressed.
- Identify bottlenecks and obstacles, develop solutions, and implement training plans for the team.
- At least 4 years of people management experience.
- At least 6 years of Account Management or Client Engagement experience.
- Publisher/Media platform background preferred but not essential.
- Proactive, positive attitude with ability to use initiative.
- Commercial acumen and problem-solving skills to raise the value of accounts and handle challenging situations.
- Close attention to detail with large volumes of accounts handled by the team.
- Highly personable and able to build rapport with clients and colleagues quickly in a professional manner.
- Strong time management skills.
- Can-do attitude and energy that aligns with Hybrid's growth ambitions.
- Ability to keep calm and deliver to high standards under pressure.
- £50,000 - £60,000 per annum salary, depending on experience.
- Highly lucrative quarterly bonus structure for achieving targets.
- £25 monthly contribution to physical health costs (e.g., gym membership).
- Access to Headspace and other counseling services to contribute to mental wellbeing.
- Paid training for career accreditations.
- Internal mobility options and established career paths.
- Team rewards and incentives (early Friday finish) and away days.
- Friday drinks, office away days, and Summer/Winter Parties.
- Free fruit and free weekly breakfast on Wednesdays.
We encourage applicants from diverse backgrounds to apply, even if they don't meet 100% of the requirements.
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