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Campus Operations Manager

2 months ago

London, Greater London, United Kingdom Regent College London Full time
Job Title: Assistant Campus Manager

Job Summary:

The Assistant Campus Manager plays a pivotal role in ensuring the smooth operation of one of Regent College London's campuses. This involves proactive management and communication with all stakeholders to deliver an exceptional student and staff experience.

Key Responsibilities:

  • Act as an active presence at the campus to support front-facing staff in day-to-day operations.
  • Oversee and supervise Campus Liaison Officers, reporting to the Head of Campus Operations on their absence and shifts.
  • Ensure the campus maintains high standards of cleanliness, working closely with the cleaning team.
  • Conduct campus-related activities, such as fire drills, regular health and safety checks, and updating the accident/incident book.
  • Collaborate with other Assistant Campus Managers, the Head of Campus Operations, and the Facilities team to ensure effective compliance with legislation, including health and safety.
  • Ensure the upkeep of the campus, maintaining professional standards while representing Regent College London.
  • Coordinate IT-related issues with respective teams.
  • Oversee the closing and opening of the campus, conducting daily inspections and taking proactive steps to resolve matters without escalation.
  • Manage and produce the Campus Liaison Officer (CLO) rota for the campus on a weekly basis.
  • Introduce staff to the First Aiders and Fire Marshalls of the campus.
  • Play an active role in student engagement activities and events, including Induction, Freshers' Fair, and Graduation.
  • Be the single point of contact to coordinate with the Facilities Team to ensure all works are carried out to an acceptable and functional level, including overseeing visits from contractors.
  • Assist Campus Liaison Officers in ensuring students and staff are informed about their classrooms and changes that take place, ensuring classrooms are fit for purpose and well-equipped for class delivery.
  • Oversee the administration and teaching delivery at the RCL campuses, working in partnership with other services to ensure service delivery is taking place as planned.
  • Conduct daily, weekly, and monthly checks as instructed by management and send reports to the Health & Safety team.
  • Identify opportunities for continuous improvement in processes and procedures at RCL campuses.
  • Deputise for specific issues, as and where appropriate, for the Chief Operating Officer and Head of Campus Operations.
  • Be flexible to cover other campuses as and when required.

Personal Specification:

The ideal candidate will have:

  • Broad-based experience of operational management in a complex organisation.
  • Experience within a Further Education or Higher Education setting.
  • Experience delivering a high level of customer service.
  • Demonstrable experience of improving customer service levels.
  • Basic health and safety knowledge.
  • NEBOSH, IOSH, or equivalent qualification.
  • Ability to deal effectively and sensitively with a range of people over practical issues.
  • Line management of staff at a range of sites/remote line management experience.
  • Excellent IT skills with experience of MS packages.
  • Educated to degree standard or equivalent.
  • Good organisational and time management skills.