Customer Service Ambassador

3 weeks ago

London, Greater London, United Kingdom Rightangled Full time

About Rightangled

We are a dynamic and forward-thinking online pharmacy that prioritises customer care and innovation in healthcare delivery.

We offer prescription medications, over-the-counter products, and personalised healthcare services. Our team is committed to providing a seamless, safe, and efficient service.

Role Overview

As a Receptionist, you will play a crucial role in creating a positive first impression and ensuring the smooth running of the front desk. Your responsibilities will include welcoming visitors, managing appointments, handling enquiries, and supporting various administrative tasks.

Key Responsibilities

  • Front Desk Management: Greet and welcome all visitors and patients with warmth and professionalism. Ensure the reception area is tidy and presents a welcoming atmosphere.
  • Telephone and Email Enquiries: Handle incoming calls, emails, and messages, directing enquiries to the appropriate department or team member and providing information where appropriate.
  • Administrative Support: Assist with administrative tasks such as filing, data entry, and preparing documents. Support other departments with ad hoc tasks as needed.
  • Mail and Deliveries: Sort and distribute incoming mail, handle outgoing correspondence, and manage deliveries.
  • Data Protection and Confidentiality: Ensure compliance with data protection policies and maintain confidentiality with patient and company information.

Requirements

We are looking for a friendly and efficient Receptionist with the following qualifications:

  • Experience: Previous experience in a receptionist or front desk role, ideally within a healthcare or customer service setting.
  • Communication Skills: Excellent verbal and written communication skills, with a warm and professional demeanour.
  • Organisational Skills: Strong organisational skills, with the ability to multitask and prioritise tasks effectively in a busy environment.
  • IT Proficiency: Proficiency in Microsoft Office applications (Word & Excel).
  • Interpersonal Skills: A welcoming and approachable attitude, with the ability to engage with people from diverse backgrounds.
  • Attention to Detail: Strong attention to detail, especially when handling patient information and scheduling appointments.
  • Adaptability: Comfortable working in a fast-paced environment and adapting to changing priorities and demands.

Benefits

Why Work With Us?

At Rightangled, you'll be part of a dynamic team committed to providing exceptional healthcare services. As the Receptionist, you will be the face of our organisation, playing a vital role in shaping the patient experience.

What We Offer

  • Competitive Salary
  • Pension Scheme
  • Professional Development Opportunities
  • A Friendly and Supportive Team Culture

This is a great opportunity for a dedicated receptionist to join a forward-thinking healthcare company and make a meaningful impact on the patient experience.

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