Fire Alarm Specialist
3 weeks ago
Estimated Salary: £35,000 - £45,000 per annum.
Company Overview:Ventro Ltd is a leading provider of fire-safety services and net zero retrofit solutions. We are dedicated to delivering exceptional customer service and promoting a culture of quality assurance and responsiveness.
In this exciting role, you will be part of a successful team responsible for the operation of our active fire division. You will work alongside your colleagues maintaining fire systems, enhancing the company's reputation, and staying ahead of industry standards and legislation changes.
Key Responsibilities:- Maintain Fire Systems in line with current standards and customer requirements.
- Respond to demand service calls on fire systems in line with current standards and customer requirements.
- Plan and implement routine and demand call visits for your area.
- Effectively communicate with customers to ensure a full understanding.
- Manage and secure own equipment stock efficiently and economically by determining stock levels in relation to work activities and ordering stock items as needed.
- Attend training sessions as required and identify personal training and development needs to communicate with Manager.
- Stay ahead of market trends, BS standards, legislation changes, and competition.
- Responsible for achieving personal goals and team targets.
- Weekly reporting to management.
- Attending quarterly team meetings and sharing best practices and experiences.
- Understand the company's obligations under the contract.
- Ensure compliance with Ventro processes and procedures at all times.
- Promote a clear focus on quality assurance, service accessibility, and responsiveness, maximising client involvement and feedback.
- Attend client and communication events, open days, meetings, and conferences if required.
- Have a technical background in the electrical/electronic industry.
- Have good all-round knowledge of Fire Systems.
- Display energy, drive, and enthusiasm.
- Excel in organisational skills.
- Deliver exceptional customer service.
- Commission scheme.
- Ability to purchase additional annual leave.
- Healthcare scheme.
- Referral scheme.
- Cycle to work scheme.
- Company reward scheme (vouchers, etc).
Ventro Ltd values diversity and promotes equality. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements to support your application.
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