Key Account Director

1 week ago

Redhill, Surrey, United Kingdom Initiate International Full time

About the Role

We are seeking a highly skilled Key Account Director to join our team at Initiate International. As a key member of our organization, you will play a pivotal role in ensuring the satisfaction of a diverse portfolio of merchants.

Key Responsibilities

  • Act as the primary contact for merchants, expertly managing day-to-day inquiries and swiftly resolving issues.
  • Track performance metrics, pinpoint optimization opportunities, and lead cross-functional teams to ensure exceptional service delivery for valued merchants.
  • Prepare and execute impactful Quarterly Business Reviews (QBRs) and ensure timely follow-through on action items.
  • Maintain an up-to-date merchant database and relevant project documentation to ensure business continuity.
  • Develop and nurture strong relationships with portfolio merchants, becoming a trusted partner in their success.
  • Serve as the go-to problem solver for partners on matters related to local payments, settlements, payment marketing, and customer success.

Requirements

  • Bachelor's degree in Business Administration, Economics, or a related field is preferred, but experience and results are what truly count.
  • A minimum of 7 years in account management, business development, or sales, with a proven track record of end-to-end delivery from lead generation to revenue success.
  • A self-starter with keen attention to detail and a relentless focus on customer satisfaction.
  • Excellent time management and prioritization skills, with the ability to thrive under pressure in a fast-paced environment.
  • Strong experience in managing both external and internal stakeholders across multiple time zones.
  • Background in payments, mobile, e-commerce, website development, or digital technologies is a significant advantage.

What We Offer

  • Enjoy extra vacation days between Christmas and New Year.
  • Benefit from a generous referral bonus program.
  • A budget for home office equipment to create your perfect workspace.
  • Experience the perks of being a family-friendly employer, certified at the gold level.
  • Collaborate with well-known names in the internet, digital, mobile, and gaming industries.
  • Opportunities for personal development and growth within a motivated, talented, and international team.
  • Engage in frequent all-inclusive team events to integrate quickly into our fun and talented team.
  • Enjoy the freedom to define your role and take ownership of your responsibilities.
  • Access a variety of learning and development opportunities to expand your skills.

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