Infrastructure Maintenance Expert
1 week ago
Role Overview:
This is an exciting opportunity for a skilled Service Engineer to join our team at Lloyds Banking Group. As a key member of the Service Engineering team, you will play a crucial role in identifying and responding to incidents and problems within our Economic Crime Prevention (ECP) Platform.
Key Responsibilities:
- Support incident, problem, and change across several applications within the platform
- Contribute to the planning of the strategy for the service team
- Build capability and skillset to ensure the service team is ready for incoming and future new services
- Train and upskill others across the team on new solutions and stay close to other potential migrations
- Creation and retention of documentation to run service
- Work with service leads to identify trends and support in adding service blockers onto the Lab backlogs
- Look for ways to continuously improve our ways of working
Requirements:
- Demonstrates strong comprehension and work history of ITIL disciplines
- Passionate about providing the best customer experience
- Effective communication and building working relationships with stakeholders
- Comfortable challenging stakeholders and explaining technical scenarios using inclusive language
- Analytical skills to analyze incident data and explore patterns to mitigate risks
Salary and Benefits:
- The estimated salary for this position is £62,874 - £69,860 per annum, based on location in Edinburgh
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits adaptable to lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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