Digital User Research Lead

2 weeks ago


West Yorkshire, United Kingdom Mastek UK Ltd Full time

About the Role:

We are seeking a highly skilled Digital User Research Lead to join our team at Mastek UK Ltd. As a key member of our research team, you will be responsible for delivering user-centred design components of end-to-end user research activities in various programme contexts.

Key Responsibilities:

  1. Scope and deliver user research activities, recommending and executing appropriate methods based on project needs.
  2. Create and maintain phase-appropriate user research deliverables, clearly articulating project problems, scopes, and success criteria to diverse audiences.
  3. Support clients through all phases of the design process, from ideation to implementation, and respond to challenges, ensuring team resolution.
  4. Effectively communicate with stakeholders, ensuring alignment and buy-in, and upskill and educate stakeholders and colleagues on user-centred design approaches and methods.
  5. Show commercial awareness, identifying opportunities for cross-selling services and raising blockers or risks within delivery for the team.

Requirements:

  1. Experience:
    1. At least 5 years of relevant user research experience within agile teams and complex programmes.
    2. Demonstrated application of user research methods and tools.
    3. Proven experience in conducting user research and translating findings into actionable insights.
    4. Experience in consultancy and mentoring UCD/research teams.
    5. Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard.

Skills:

  1. Strong stakeholder management and communication skills, with the ability to gain buy-in for approach.
  2. Strong facilitation skills for both remote and in-person workshops, meetings, and research sessions.
  3. Ability to manage complex, ambiguous projects and organizational dynamics.

Location: Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.)



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