Digital User Research Lead
2 weeks ago
About the Role:
We are seeking a highly skilled Digital User Research Lead to join our team at Mastek UK Ltd. As a key member of our research team, you will be responsible for delivering user-centred design components of end-to-end user research activities in various programme contexts.
Key Responsibilities:
- Scope and deliver user research activities, recommending and executing appropriate methods based on project needs.
- Create and maintain phase-appropriate user research deliverables, clearly articulating project problems, scopes, and success criteria to diverse audiences.
- Support clients through all phases of the design process, from ideation to implementation, and respond to challenges, ensuring team resolution.
- Effectively communicate with stakeholders, ensuring alignment and buy-in, and upskill and educate stakeholders and colleagues on user-centred design approaches and methods.
- Show commercial awareness, identifying opportunities for cross-selling services and raising blockers or risks within delivery for the team.
Requirements:
- Experience:
- At least 5 years of relevant user research experience within agile teams and complex programmes.
- Demonstrated application of user research methods and tools.
- Proven experience in conducting user research and translating findings into actionable insights.
- Experience in consultancy and mentoring UCD/research teams.
- Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard.
Skills:
- Strong stakeholder management and communication skills, with the ability to gain buy-in for approach.
- Strong facilitation skills for both remote and in-person workshops, meetings, and research sessions.
- Ability to manage complex, ambiguous projects and organizational dynamics.
Location: Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.)
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