IT Support Specialist

3 days ago


East Midlands, United Kingdom Cherry Professional Full time

Company Overview

Cherry Professional is a leading recruitment agency that connects top talent with exciting career opportunities.

We are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our clients' IT systems.

Salary: £28,000 - £32,000 per annum

Job Description:

We are looking for an experienced IT Support Specialist to provide technical support for hardware, software, and network systems. The successful candidate will be responsible for troubleshooting IT-related issues, setting up and configuring computer systems, and monitoring local area networks.

Key Responsibilities:

  1. Provide first-line and second-line support for IT issues, including hardware, software, and networking problems.
  2. Set up and configure computer systems, servers, printers, and mobile devices.
  3. Monitor and maintain local area networks, Internet access, and systems security.
  4. Assist with diagnosing and resolving network-related issues (LAN, WAN, Wi-Fi) in collaboration with the IT Team.
  5. Conduct regular maintenance of computer systems and IT equipment, ensuring minimal downtime.
  6. Support the implementation and maintenance of manufacturing-related software (EFACS).
  7. Assist in software updates, patches, and system improvements for both office and shop floor systems.
  8. Provide training and support to staff, enhancing their ability to resolve routine IT issues independently.
  9. Create, maintain, and publish relevant support documentation to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

Required Skills and Qualifications:

  1. 1-3 years of experience in IT support.
  2. Familiarity with IT infrastructure, networks, and security protocols.
  3. 1st line and 2nd line support experience.
  4. Strong knowledge of Windows, Microsoft 365, and other standard office applications.

Benefits:

We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.


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