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Store Operations Manager

2 months ago

Peterborough, Peterborough, United Kingdom WHSmith Full time

About the Role

As a Store Manager at WHSmith, you will lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues to develop and achieve.

Key Responsibilities

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
  • Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
  • Playing a key role to make sure your colleagues are supported, set clear and measurable targets, which are reviewed regularly, and ensure team members are aware of their performance
  • Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement
  • Having a robust people and succession plan in place and work with the Region to support people development and succession planning, including review and development plans for all colleagues
  • Keeping teams up to date on store business performance and appropriately challenging what can be done to improve
  • Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally

Requirements

  • Current Store Manager (or equivalent) in a fast-paced retail or similar environment - ideally with multi-site experience, but not essential
  • Confident in energising, influencing, and motivating store management and teams to deliver exceptional service and performance
  • Organised, proactive - able to prioritise at pace in a fast-paced retail environment
  • Experience in managing the employee lifecycle from recruitment, onboarding, and ongoing performance reviews
  • Proven people development experience, focused on fostering a supportive, productive, efficient, and inclusive environment
  • Strong stakeholder management experience, able to influence and communicate with your team, peers, head office colleagues, and senior stakeholders with gravitas and conviction

Working Environment

Flexible shift pattern, excluding nights

Permanent position

Full-time hours

Salary up to £...