Customer Engagement Electronics Specialist
22 hours ago
We are looking for a skilled Customer Engagement Electronics Specialist to join our team in Bradford. As a key member of our team, you will be responsible for handling pre- and post-sales queries, providing technical advice, and identifying opportunities to upsell solutions.
Detection cables are used in challenging environments such as car parks, tunnels, and solar panel installations. With applications ranging from simple heat detection to advanced solutions capable of distinguishing between solar heat and fire, this technology acts as a distributed thermometer, offering incredible data insights.
The Role
- Customer Engagement: Handle pre- and post-sales queries, provide technical advice, and identify opportunities to upsell solutions.
- Knowledge Transfer: Extract and document critical electronics knowledge to ensure continuity and accessibility.
This is an ideal position for a highly technical electronics engineer who enjoys customer interaction. You'll collaborate with the R&D team to deepen your understanding of advanced electronics systems and provide expert guidance to customers on product selection and system compatibility.
Responsibilities
- Collaborate with the R&D team to deepen your understanding of advanced electronics systems.
- Provide expert guidance to customers on product selection and system compatibility.
- Build a bank of technical knowledge and share it effectively with internal teams and clients.
- Spot opportunities to upsell and deliver tailored solutions for diverse applications.
- Support ongoing product development with insights gained from customer feedback.
What We Offer
- A competitive salary range of £45,000 - £50,000 + Bluechip Benefits.
- A hybrid working model: 3 days in the office, 2 days remote.
- State-of-the-art technology that's revolutionizing fire detection in complex environments.
About You
- A qualified electronics engineer with a passion for problem-solving.
- Comfortable interfacing with customers and explaining technical concepts in simple terms.
- Able to handle a mix of commercial and technical queries confidently.
This is more than just a technical role; it's an opportunity to shape the future of a booming company and work with cutting-edge products in a growing market.
Salary: £45,000 - £50,000 + Bluechip Benefits
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