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Account Manager
2 months ago
Job Summary:
MFK Recruitment is seeking an experienced Account Manager to join our fast-growing client in the Education sector. As a key member of our commercial department, you will be responsible for nurturing customer relationships and driving business growth through the delivery of high-quality IT services.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong, long-lasting relationships with educational clients, acting as the main point of contact to ensure their needs are met and exceeded.
- Account Planning: Develop and implement account plans to achieve client satisfaction and business growth objectives. This includes understanding the unique needs of educational institutions and tailoring IT solutions accordingly.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a cohesive approach to managing and growing accounts.
- Contract Support: Assist in contract negotiations and support agreements to maximise profits while ensuring the delivery of high-quality IT services that meet the specific requirements of educational clients.
- Market Awareness: Stay informed about industry trends, competitive landscape, and emerging technologies in the education sector to provide clients with innovative solutions and maintain a competitive edge.
- Performance Monitoring: Track and report on account metrics, providing regular updates to both internal and external stakeholders on the progress of initiatives and the overall health of the client relationship.
- Budget Management: Manage account budgets, ensuring that financial targets are met, and resources are allocated effectively to support client needs.
- Client Advocacy: Act as an advocate for the client within the organisation, ensuring that their feedback and needs are communicated and addressed by the relevant teams.
- Project Support: Contribute to the successful delivery of IT projects and services, ensuring they are effectively scoped, sold, and delivered with a focus on 'right first time'.
Requirements:
- Strong Communication Skills: The ability to clearly and effectively communicate with clients, team members, and stakeholders is crucial. This includes both verbal and written communication.
- Empathy and Customer Focus: A deep understanding of and empathy for the needs and challenges of educational institutions, ensuring that solutions are tailored to meet their specific requirements.
- Collaboration and Teamwork: The ability to work collaboratively with internal teams and clients, supporting projects and ensuring alignment with client goals.
- Problem-Solving Skills: A proactive approach to identifying and resolving issues, with the ability to think critically and creatively to find effective solutions.
- Adaptability and Flexibility: The capacity to adapt to changing circumstances and client needs, and to remain flexible in the face of new challenges and opportunities.
- Operational Thinking: The ability to understand the day-to-day operations of educational institutions and how to position the company's services effectively to meet their needs.
- Relationship-Building: Strong interpersonal skills to build and maintain positive relationships with key clients, fostering trust and loyalty.
- Resilience and Persistence: The ability to remain resilient and persistent in the face of challenges, maintaining a positive attitude and continuing to strive for success.
- Passion for Education and Technology: A genuine interest in the education sector and a passion for leveraging technology to improve educational outcomes.
Requirements and Qualifications:
- Solid understanding of the MSP operating environment within education.
- Minimum of 3 years' experience in a similar role.
- Strong aptitude for building and maintaining positive customer relationships.
- Excellent planning and organisational skills.
- Customer-centric approach