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Application Support Specialist

2 months ago

West Yorkshire, United Kingdom Jet2 Full time
Job Title: Application Support Analyst

At Jet2, we're working together to deliver an amazing journey, literally. We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.

Key Responsibilities:

  • Support our E-commerce applications in a fast-paced, time-critical environment.
  • Ensure that incidents are dealt with swiftly and professionally.
  • Respond to support tickets to resolve technical issues and provide guidance on best practices.

What You'll Get:

  • Hybrid working (we're in the office 2 days per week).
  • Annual pay reviews.
  • 26 days holiday (plus Bank Holidays).

What You'll Do:

  • You'll look after the day-to-day operation of our E-Commerce websites – and Jet2holidays along with all our backend systems.
  • You'll be responsible for handling, prioritising and processing incidents and requests to ensure the continued operation of the E-Commerce platform.
  • You'll manage these requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.

What We're Looking For:

  • Experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
  • Skilled at performing root cause analysis to debug bespoke code and websites.
  • Proven ability to take responsibility for high-impacting incidents focused on swift resolution.
  • Strong T-SQL experience previously used for data correction and for creating and updating stored procedures.

We're redefining travel experiences and creating memories for millions of passengers. At Jet2, your potential has no limits. Apply today and let your career take flight.