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Visual Monitoring Coordinator

2 months ago

Scotland, United Kingdom Abm Full time

Job Title: CCTV Operations Manager

Job Summary:

The CCTV Operations Manager is responsible for overseeing the closed-circuit television (CCTV) system within the shopping centre to ensure the safety and security of the premises, staff, and visitors. This role involves real-time surveillance, incident management, and coordination with security personnel and law enforcement as needed.

Key Responsibilities:

  • Surveillance Monitoring: Operate and monitor the CCTV system, keeping a close watch on the shopping centre premises to detect and prevent any security breaches, suspicious activities, or unsafe conditions.
  • Incident Response: Quickly identify and respond to any incidents, including theft, vandalism, or emergencies. Coordinate with on-site security teams and law enforcement as required.
  • Report Writing: Maintain detailed logs and records of all incidents, activities, and any suspicious observations. Prepare reports for management and law enforcement.
  • System Maintenance: Regularly check that all CCTV equipment is functioning correctly. Report any faults or issues to the relevant department for repair or maintenance.
  • Compliance: Ensure all CCTV operations comply with local laws, regulations, and the shopping centre's policies on privacy and data protection.
  • Communication: Liaise with other security team members, shopping centre management, and emergency services, ensuring effective communication and a swift response to incidents.

Requirements:

  • Proven Experience: Proven experience in a security or CCTV monitoring role.
  • Licenses and Certifications: SIA CCTV license is essential. SIA door supervisor/Security license essential as you will spend some time on the mall.
  • Skills and Qualifications: Strong observational skills and attention to detail. Ability to remain calm under pressure and handle stressful situations. Good communication skills, both written and verbal. Familiarity with security protocols and emergency procedures. Ability to work independently and as part of a team.

Working Conditions:

  • Shift Work: Shift work, including nights, weekends, and public holidays, may be required.
  • Physical Demands: The role involves extended periods of sitting and monitoring screens.

Benefits:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health Support: Mental Health support and Life Event Counseling.
  • Get Fit Programme: Get Fit Programme.
  • Financial and Legal Support: Financial and legal support.
  • Cycle to Work Scheme: Cycle to work scheme.
  • Lifeworks: Access to Lifeworks, our innovative employee app where you can find: Perks, Life, and Support.

About Us:

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit our careers page.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.