Team Manager

1 month ago


Aldershot, Hampshire, United Kingdom Cineworld Cinemas Ltd Full time
About the Role

We are seeking a highly skilled Team Manager to join our team on a secondment basis. This role has the potential to become permanent after January 2025.

Main Responsibilities:
  1. Lead the Team and Operations: Deliver exceptional customer experiences by implementing the business strategy of 'The Best Place To Watch A Movie.'
  2. Customer Interactions: Serve as the first point of contact for any customer issues, providing prompt resolutions.
  3. Duty Management: Assume key-holding responsibilities for the cinema as required, ensuring seamless operations.
  4. KPIs and Strategy Objectives: Collaborate with the management team to achieve business goals and objectives.
  5. Front-of-House Presence: Maintain a visible presence at all times to enhance the customer experience.
  6. Communication Links: Foster regular communication with the management team and staff members.
  7. Meetings and Openings: Participate in management and team meetings as needed, undertaking opening and closing responsibilities.
  8. People Management Practices: Coach, mentor, and drive personal accountability to improve business results.
  9. Staff Induction and Recruitment: Support the induction process for new staff and participate in recruitment activities.
  10. Team Meetings: Assist in organizing and delivering team meetings (as required).
  11. Resource Organization: Effectively manage resources to meet operational demands.
  12. Customer-Focused Environment: Nurture a customer-centric atmosphere by maximizing front-of-house presence.
  13. Brand Standards and Reputation: Ensure brand standards and reputation are upheld.
  14. Film Product Awareness: Maintain awareness of film products, promotions, and other relevant information.
  15. Customer Feedback: Monitor and communicate customer feedback to the management team.
  16. Operational Standards: Ensure high standards of film presentation, housekeeping, cleanliness, maintenance, and operational performance.
  17. Scheduling: Manage staff scheduling to meet business demands.
  18. Health, Safety, and Wellbeing: Prioritize the health, safety, and wellbeing of employees, customers, and visitors.
  19. Incident Risk Mitigation: Implement safety and security measures to mitigate incident risk.
  20. Licensing, Legislative, and Business Compliance: Ensure adherence to relevant licensing, legislative, and business requirements.
  21. Business Information: Provide relevant business information to staff to maximize sales opportunities.
  22. Back-of-House Operations: Develop and support back-of-house operations to deliver business objectives.
About Us

Cineworld Cinemas Ltd is a leading cinema chain dedicated to providing exceptional entertainment experiences.

Salary

An estimated salary of £35,000 - £45,000 per annum, depending on experience.


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