Customer Service Coordinator

2 weeks ago


Irlam, Salford, United Kingdom CityFibre Full time

About the Role

CityFibre is seeking a highly organized and communicative Customer Service Coordinator to join our busy Customer division. As a key member of our team, you will provide efficient administration and coordination support across all orders being processed through the delivery cycle.

Key Responsibilities

  • Ensure an amazing customer experience by providing great communication and exceeding expectations
  • Work closely with internal teams to ensure timely communications and updates on the progress of all orders that have fallen into a delay on the day of installation
  • Update and maintain the Salesforce CRM system and live trackers, ensuring that all teams are providing relevant updates on time
  • Provide daily and weekly reports internally, as well as to our external partners
  • Respond to customer enquiries

Requirements

  • Previous experience providing administrative support in a similar customer-facing environment
  • Excellent communications skills, both written and verbal
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Experience using a CRM system, ideally Salesforce
  • Experience in data analysis, verification, and data checking
  • Previous experience working as a Project Coordinator or Administrator

About CityFibre

CityFibre is a leading provider of fibre-optic broadband services, committed to unlocking the digital potential of Britain. We believe in creating a welcoming, inclusive, and supportive community where everyone can thrive.



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