In-Service Portfolio Lead

3 weeks ago

Southampton, Southampton, United Kingdom Lloyd's Register Full time

About the Role

We are seeking an experienced In-Service Product Manager to lead and manage the In-Service portfolio from inception to end-of-life, ensuring it delivers measurable business value for Maritime clients and aligns with Lloyd's Register's strategy.

The In-Service Product Manager will translate our business objectives into a compelling product strategy, collaborating with cross-functional teams to develop and maintain products that support the FIT2GROW strategic pillars and provide significant value to our clients.

This role is responsible for defining the product vision, prioritizing product enhancements and features, and owning the product roadmap and playbooks throughout the product lifecycle.

Key Responsibilities

  • Translate Lloyd's Register's business strategy into a compelling product vision that creates market value and positions LR as a thought leader in the In-Service sector.
  • Oversee the global delivery of In-Service solutions by owning the product roadmap, prioritizing functionality, collaborating with stakeholders, and providing the Product Playbook to Service Delivery and Commercial teams.
  • Lead the high-level In-Service roadmap, determining the prioritization of technical and functional enhancements to meet client requests and align with LR's New Construction strategic vision.
  • Serve as a key thought leader in In-Service, working with product managers and subject matter experts to ensure consistency across offerings.
  • Support the achievement of business outcomes by delivering prioritized functionality to clients and markets, collaborating with product teams to meet agreed KPIs.
  • Act as an advocate for LR in the In-Service community, providing thought leadership to position LR as a forward-thinking partner.
  • Utilize primary and secondary market research, supported by the market insight team, to inform product decisions.
  • Identify and develop new markets or use cases based on market analysis, technology trends, and client feedback.
  • Develop an organic product strategy, analyzing client and market opportunities, and setting practical priorities for the product team.
  • Capture high-level client requirements and ensure they are triaged and converted into detailed user stories by the Product Owner and team.
  • Leverage SMEs to ensure client needs are accurately mapped and that In-Service expertise supports teams like QA.
  • Engage directly with clients to gather feedback, influence product reputation, and act as the escalation point for post-sale client issues, driving critical project execution for key clients.
  • Collaborate with SMEs, Product Owners, and Business Analysts to determine the best course of action for the build, implementation, and delivery of In-Service portfolio activities.
  • Provide product marketing and external communications teams with insights on key product differentiators and messaging.

Requirements

  • A degree or equivalent qualification from a recognized tertiary institution in engineering or physical science (minimum two-year program), or qualifications from a marine or nautical institution with relevant sea-going experience as a certified ship's officer.
  • Membership in a relevant professional institution.
  • Chartered or Incorporated Engineer status.
  • Proven experience in Class Society surveys, with a solid understanding of classification rules and statutory regulations.
  • Experience in Product Management would be an advantage.
  • Proficiency in English, appropriate for the role.
  • Extensive experience in successfully managing a team, ideally a large group.
  • Some experience in business planning and influencing strategic decisions for the future.
  • Strong knowledge of financial and budgetary planning.

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