Senior Network Engineer

1 week ago

Leamington Spa, Warwickshire, United Kingdom M Group Services Limited TA Magdalene Limited Full time

About the Role



We are seeking an experienced Senior Network Engineer to join our team at Magdalene Limited. As a key member of our team, you will be responsible for providing technical leadership and support to our clients in the fixed, mobile, and utilities infrastructure networks.



Key Responsibilities




  • Act as the on-site technical expert for Magdalene LAN/WAN technologies and point of contact for customers.
  • Operational monitoring and management of Voice/Data network and associated systems.
  • Provide 2nd line support to resolve user faults and carry out changes on the networks.
  • Technical and fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues.
  • Complex delivery in line with customer SLAs.
  • Active participation in the customers governance cycles.
  • Accurate resource planning and forecasting.
  • Complex incident management (Technology and Solution based).
  • Root Cause analysis for major incidents and escalated faults.


Requirements




  • Knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager.
  • Knowledge of security best practices.
  • Extensive experience in an operational environment, preferably in a complex technology delivery role.
  • Broad Technology / Solution experience.
  • Good interpersonal skills.
  • Sensitive to customers needs, and able to present complex information both internally and to the target customer.
  • Must have technical/professional qualifications.
  • Full SC Security Clearance or the ability to obtain.
  • LAN/WAN (Cisco CCNA) or 5 years experience.
  • Cisco Call Manager (CCNA) or 5 years experience.
  • Understanding of ITIL methodologies and best practices.


About Us



Magdalene Limited is a leading telecom services supplier offering a complete end-to-end service across the UK and Ireland. We provide specialist services to our clients in the fixed, mobile, and utilities infrastructure networks in both public and private sectors of the market.



Our Benefits




  • 25 days annual leave plus bank holidays.
  • 4% matched pension scheme.
  • 2 x salary life assurance.
  • Access to our staff discount portal.
  • Health Cash Plan.
  • Cycle to Work scheme.
  • Employee assistance programme.
  • Recruitment referral scheme.
  • Payroll giving.
  • Enhanced Family Leave.
  • Inclusiveness.


We are an equal opportunities employer and welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.

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