Dynamic Leisure Industry Management Position

3 days ago


Sheffield, Sheffield, United Kingdom Swim Careers Full time

£25-30k with performance bonus potential

Job Overview

Sports and leisure are thriving industries, offering numerous career opportunities for individuals passionate about management.

Responsibilities
  • To assist the General Manager in achieving service and financial objectives as outlined in the annual budget and business plan.
  • Oversee the delivery of engaging swimming lessons to children and adults, utilizing swim teaching resources and programming management strategies to ensure a seamless customer experience.
  • Deliver exceptional customer care to swimmers and their families, both in and out of the water, and instill these behaviors within the operational team.
  • Lead the operational teams, including Lifeguards and Swimming Teachers, conducting monthly rotas, team observations, and status meetings to drive individual and team performance aligned to the Swim's standards.
  • Manage the building, ensuring policies and procedures are adhered to on a daily basis, and maintain risk assessments to guarantee high levels of service and a safe environment.
  • Maintain facilities hygiene and operational standards, striving for a 5-star monthly audit score and 100% Health and Safety compliance.
  • Work closely with designated pool engineers and maintenance contractors to ensure efficient pool operation, inspect and maintain building systems, and provide support for basic preventative and reactive maintenance.
Requirements
  • Knowledge of sports/activity programming and programme management.
  • Customer service focused, with a committed approach to quality standards.
  • Commercially driven, with experience of working with Key Performance Indicators.
  • Able to define operational key performance indicators and articulate these to others.
  • Good working knowledge of Microsoft Office and CRM systems.
  • Possession of qualifications relevant to the role and industry.
Benefits
  • Performance-related bonus potential.
  • Birthday off.
  • Discount on swimming lessons for family and friends.
  • Employee recognition scheme, rewards, and team events.
  • Multilevel training and qualification opportunities.


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