Dynamic Leisure Industry Management Position
3 days ago
£25-30k with performance bonus potential
Job OverviewSports and leisure are thriving industries, offering numerous career opportunities for individuals passionate about management.
Responsibilities- To assist the General Manager in achieving service and financial objectives as outlined in the annual budget and business plan.
- Oversee the delivery of engaging swimming lessons to children and adults, utilizing swim teaching resources and programming management strategies to ensure a seamless customer experience.
- Deliver exceptional customer care to swimmers and their families, both in and out of the water, and instill these behaviors within the operational team.
- Lead the operational teams, including Lifeguards and Swimming Teachers, conducting monthly rotas, team observations, and status meetings to drive individual and team performance aligned to the Swim's standards.
- Manage the building, ensuring policies and procedures are adhered to on a daily basis, and maintain risk assessments to guarantee high levels of service and a safe environment.
- Maintain facilities hygiene and operational standards, striving for a 5-star monthly audit score and 100% Health and Safety compliance.
- Work closely with designated pool engineers and maintenance contractors to ensure efficient pool operation, inspect and maintain building systems, and provide support for basic preventative and reactive maintenance.
- Knowledge of sports/activity programming and programme management.
- Customer service focused, with a committed approach to quality standards.
- Commercially driven, with experience of working with Key Performance Indicators.
- Able to define operational key performance indicators and articulate these to others.
- Good working knowledge of Microsoft Office and CRM systems.
- Possession of qualifications relevant to the role and industry.
- Performance-related bonus potential.
- Birthday off.
- Discount on swimming lessons for family and friends.
- Employee recognition scheme, rewards, and team events.
- Multilevel training and qualification opportunities.
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