Telecommunications Operations Coordinator
4 days ago
The Telecommunications Operations Coordinator will be responsible for coordinating and assigning tasks to a team of field engineers who handle the installation, repair, and decommissioning of customer services. This role involves creating efficient schedules, ensuring resource availability, and collaborating with internal teams to guarantee high-quality service delivery.
Main Responsibilities:
- Task Allocation and Scheduling:
- Plan, prioritise, and allocate daily tasks for a team of field engineers to ensure timely installation, repair, and decommissioning of services.
- Develop and maintain efficient work schedules that optimise engineer productivity and minimise downtime.
- Monitor project progress and adjust schedules as needed to address any delays or issues.
- Resource Coordination:
- Ensure that all necessary tools, equipment, and materials are available for field engineers to complete their tasks effectively.
- Coordinate with the Warehouse team to manage stock levels for installation and repair materials.
- Maintain up-to-date records of resources and communicate any requirements or shortages to management.
- Customer Service and Communication:
- Collaborate closely with the customer service and project management teams to ensure alignment on installation and service timelines.
- Provide timely updates on service delivery to relevant internal stakeholders and escalate issues when necessary.
- Address customer inquiries related to service schedules and field operations when needed, ensuring clear and professional communication.
Requirements:
- Bachelor's degree in Business Administration, Engineering, or a related field.
- At least 3 years of experience in telecommunications field operations, preferably in a resource planning or scheduling role.
- Excellent problem-solving skills, attention to detail, and ability to multitask.
- Strong analytical and communication skills, with the ability to collaborate with cross-functional teams.
Salary: £45,000 - £55,000 per year, depending on experience.
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