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Customer Service Representative

2 months ago

Preston, Lancashire, United Kingdom Cumberland Building Society Full time

We strive to make a positive impact on the lives of our customers, communities, and employees. As a customer-owned organization, we're committed to doing the right thing and helping people achieve their goals. Whether it's our customers saving for their future or buying their dream homes, supporting our communities to make a real difference, or investing in our employees who want to work hard and realize their career ambitions, we're here to brighten the lives of those we work for and work with.

About the Role

Exceptional service is a hallmark of The Cumberland. Our customers can rely on us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team dedicated to delivering an outstanding customer experience. In addition to providing an efficient service, our colleagues are able to identify opportunities to help our customers, communicate confidently about our products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.

This role requires travel between locations.

About You

  • A passion for people and delivering an outstanding customer experience
  • Exceptional communication and organizational skills
  • Confidence in working in a customer-facing environment and motivated to achieve key objectives.