Duty Manager for Sports Facilities
14 hours ago
Location: City, University of London
Salary: £28,000 - £32,000 per annum (depending on experience)
About the CompanyCity, University of London is the UK's leading provider of higher education for business, practice and the professions, bringing together the expertise and excellence of City, University of London and St George's, University of London into one institution.
As a major player in the capital's health workforce and one of the largest higher education destinations for London students, we combine a breadth of disciplines across health, business, law, creativity, communications, science and technology to create a 'health powerhouse' for students, researchers, the NHS and partners.
Our merger creates opportunities to generate significant change in the world of healthcare, including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.
About the RoleWe are seeking an experienced Operations Manager to join our team, responsible for the day-to-day management of our sports facilities. You will lead a team of operational staff, handle customer complaints, and ensure the operational health and safety of students, staff and public.
You will also perform regular building, process and operation checks to ensure optimal customer satisfaction, maintain logs and records of incidents, and escalate information appropriately.
In addition, you will support in designing, coordinating and delivering the Just Play series, assist with logging and monitoring equipment issues, and provide extra support for FOH duties while delegating site tours and promoting sales.
Key Responsibilities- Lead a team of operational staff and manage day-to-day operations
- Handle customer complaints and ensure operational health and safety
- Perform regular building, process and operation checks to ensure optimal customer satisfaction
- Maintain logs and records of incidents and escalate information appropriately
- Support in designing, coordinating and delivering the Just Play series
- First aid at work certificate (or similar)
- An working knowledge of sport and physical activity and session operations
- Sports coaching certificate
- Experience planning and delivering sports activities
- Experience supervising/leading a team
- Health & safety experience within a leisure facility
We offer a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. Our commitment to promoting equality, diversity and inclusion is reflected in our welcoming and inclusive workplace culture.
This role requires a rolling shift pattern consisting of earlies, mids, lates, and weekend work. Unfortunately, hybrid/working from home arrangements aren't possible due to the nature of the role.
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