Technical Services Analyst

3 days ago


Belfast, United Kingdom Telefónica Tech Full time
Job Title: Technical Services Analyst

Telefónica Tech is a leading provider of NextGen Tech solutions, serving over 5.5 million customers daily in 175 countries. We're seeking a Technical Services Analyst to provide exceptional customer service as the first point of contact for IT issues.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and our customer portal
  • Log tickets accurately and maintain a high level of detail on the ticket management system
  • Carry out basic incident resolution and proactively deal with customer queries
  • Maintain a positive attitude and high level of customer service at all times
Requirements:
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Interest in Technology
  • Experience of the Microsoft Office suite

We're looking for a team player who is passionate about delivering exceptional customer service. If you're a motivated and organized individual with a keen eye for detail, we'd love to hear from you.



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