Technical Support Services Manager
5 days ago
Technical Support Services Manager Job Summary:
We are seeking an experienced Technical Support Services Manager to oversee our onsite support team. The successful candidate will have a strong background in IT operations, excellent communication skills, and a proven track record of delivering high-quality results.
Main Responsibilities:
- Operational lead: oversees, monitors, and manages the activities of the onsite support team
- Prepare weekly SLA/KPI reports/presentations for the weekly management call
- Service request management: prepare, build, provision, and decommission end-user computing devices and accessories
- Incident management: IT helpdesk consulting, break-fix support
- Asset audit support: meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc
- Planned software and hardware upgrade support
Requirements:
- At least four years of relevant work experience
- Good understanding and communication skills
- Fluent or advanced written and spoken English language competency
- Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
- Strong time management skills, with the ability to prioritize tasks and meet deadlines
- Be responsible and hardworking
- College degree or above
- Certifications equivalent to CompTIA A+, CompTIA Network+, and/or ITIL V4
Benefits:
- A supportive, diverse, and global team with a brilliant culture
- Competitive compensation and benefits, including up to 20 days' vacation per year, various insurances, and employee benefits regulated by an internal policy
- Great opportunities to make the role your own, upskill yourself, and get involved with exciting projects
- Total wellbeing is our focus, alongside your professional excellence
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