Technical Support Services Manager

5 days ago


City of London, United Kingdom HCLTech Full time

Technical Support Services Manager Job Summary:

We are seeking an experienced Technical Support Services Manager to oversee our onsite support team. The successful candidate will have a strong background in IT operations, excellent communication skills, and a proven track record of delivering high-quality results.

Main Responsibilities:

  • Operational lead: oversees, monitors, and manages the activities of the onsite support team
  • Prepare weekly SLA/KPI reports/presentations for the weekly management call
  • Service request management: prepare, build, provision, and decommission end-user computing devices and accessories
  • Incident management: IT helpdesk consulting, break-fix support
  • Asset audit support: meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc
  • Planned software and hardware upgrade support

Requirements:

  • At least four years of relevant work experience
  • Good understanding and communication skills
  • Fluent or advanced written and spoken English language competency
  • Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
  • Strong time management skills, with the ability to prioritize tasks and meet deadlines
  • Be responsible and hardworking
  • College degree or above
  • Certifications equivalent to CompTIA A+, CompTIA Network+, and/or ITIL V4

Benefits:

  • A supportive, diverse, and global team with a brilliant culture
  • Competitive compensation and benefits, including up to 20 days' vacation per year, various insurances, and employee benefits regulated by an internal policy
  • Great opportunities to make the role your own, upskill yourself, and get involved with exciting projects
  • Total wellbeing is our focus, alongside your professional excellence


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