Technical Support Manager

2 weeks ago


City of London, United Kingdom HCLTech Full time
Job Overview:
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries. Our mission is to deliver industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

Salary:$90,000 - $110,000 per year

About the Role:
We are seeking an experienced Technical Support Manager to oversee, monitor and manage the activities of our onsite support team. The ideal candidate will have at least four years of relevant work experience, good understanding and communication skills, fluent or advanced written and spoken English language competency skills, and strong time management skills.

Main Responsibilities:
  • Operational Lead: overseeing, monitoring and managing the activities of the onsite support team.
  • Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
  • Service request management - preparing, building, provisioning and decommissioning end user computing devices and accessories.
  • Incident management - IT helpdesk consulting and break-fix support.
  • Asset audit support - meeting room inspections, stock room management, printer inspections and IDF/MDF inspections.
  • Planned software and hardware upgrade support.

Requirements:
The ideal candidate should have a college degree or above, relevant certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4, and be responsible and hardworking.

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