Customer Service Ambassador

2 weeks ago


London, Greater London, United Kingdom Big Bus Tours Full time
Job Summary

Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you have a knack for building strong relationships with customers and colleagues alike? We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at Big Bus Tours.

About the Role

As a Customer Service Representative, you will be the face of our company, providing top-notch service to our customers and exceeding their expectations. Your primary responsibility will be to sell tickets and provide information about our tours and attractions, while also upselling partner products and achieving daily sales targets. You will work closely with our operations team to ensure seamless execution of our services and maintain accurate records of sales and transactions.

Key Responsibilities

• Actively approach and engage with customers to promote our tours and attractions
• Sell tickets and provide information about our services
• Upsell partner products and achieve daily sales targets
• Maintain accurate records of sales and transactions
• Collaborate with the operations team to ensure seamless execution of our services
• Provide exceptional customer service and exceed customer expectations

Requirements

• Sightseeing/tourism experience is an advantage
• Sales and face-to-face customer service experience
• Excellent communication and interpersonal skills
• Ability to work proactively and competently without close supervision
• Target-driven and results-oriented
• Passion for delivering exceptional customer experiences

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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