Operations Coordinator

4 weeks ago

Peterborough, Peterborough, United Kingdom City Group Recruitment Limited Full time
Operations Coordinator Job Description

We are seeking a highly organized and detail-oriented Operations Coordinator to join our team in Peterborough. As an Operations Coordinator, you will play a crucial role in ensuring the efficient scheduling and planning of our engineers to deliver exceptional service to our customers.

Key Responsibilities:
  • Effectively schedule engineers to cover reactive and servicing jobs across customer contracts through outlined booking processes and the use of a job management system.
  • Ensure allocated jobs with engineers are completed and the scheduling process is properly closed out.
  • Escalate any scheduling issues or concerns to the Team Leader who will be able to address with the engineer, or in liaison with the Contract Manager and/or customer.
  • Support the contract with administrative tasks as required, such as billing, producing WIP reports to maintain the job management system ensuring all records are accurate and status updates progressed.
Requirements:
  • Solid understanding of planning systems, considering geographical locations to schedule engineers as efficiently as possible.
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
  • Excellent time management skills and the ability to prioritize workload.
  • Excellent written and verbal communication skills, as our servicing engineers will be relying on you to share key information on a day-to-day basis.
  • Strong organizational skills with the ability to multi-task whilst maintaining a high attention to detail.
What We Offer:
  • A competitive salary between £22,300 - £25,000 depending on experience.
  • Ongoing career development opportunities.
  • 22 days holiday allowance + UK Bank Holidays.

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