User Experience Design Specialist

7 days ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time

We are looking for a skilled User Experience Design Specialist to join our team at CRA GROUP LIMITED. This is a 3-month contract opportunity with an estimated salary of £35,000 - £45,000 per annum, depending on experience.

As a User Experience Design Specialist, you will play a key role in supporting our Digital Manager by taking the lead on creating high-quality user experiences that reflect best digital industry practice. Your primary focus will be on developing intuitive and engaging webforms using Drupal, which will replace our existing online forms.

The successful candidate will have excellent communication skills and be able to work collaboratively with a wide range of stakeholders, including our Council's IT provider (NEC). You will also be responsible for advising the wider organisation on Bexley's approach to digital design standards and guidelines that meet the Government Digital Service principles and accessibility criteria.

In this role, you will manage the issue management process via User Acceptance Testing (UAT) ticketing systems and Project management milestone tasks via collaborative tools such as Trello, Basecamp, Jira, MS Teams, and MS Planner.

Key responsibilities include:

  • Curating content with clarity and consistency to deliver a simpler user journey that facilitates higher engagement to self-service and information user goals.
  • Migrating existing online forms into Drupal webforms while making enhancements to improve the customer service experience for residents.
  • Supporting the Digital Manager in developing a user-centred approach to all self-service solutions for high-volume service areas across the authority.

This is an exciting opportunity for a motivated and experienced User Experience Design Specialist to join our team and contribute to the delivery of high-quality digital services.



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