Train Operations Manager

2 weeks ago


Plymouth, Plymouth, United Kingdom FirstGroup Full time

About the Role

We are seeking a highly skilled and experienced Train Manager to join our team at Great Western Railway. As a Train Manager, you will be responsible for ensuring the safe and efficient operation of our trains, providing exceptional customer service, and maintaining a clean and pleasant environment for our passengers.

Main Responsibilities

  • Deliver a world-class customer experience throughout the journey
  • Manage the safety and operational activities of the train
  • Check and sell tickets, providing information and assistance as required
  • Ensure a safe, clean, and pleasant environment is maintained

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and adapt to new situations
  • Experience of front-line customer service and supervisory experience
  • Ability to build relationships and work as part of a team

What We Offer

As a Train Manager at Great Western Railway, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping, and an employee assistance programme.

Basic Rate of Pay

The basic rate of pay during your training is £30,580 and this rises to a basic rate of £44,342 once you are productive.



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