Client Solutions Support Analyst

17 hours ago


Glasgow, Glasgow City, United Kingdom NRG. Full time
About the Role

In this role as a Client Solutions Support Analyst, you will be responsible for identifying areas for improvement and assisting in the design and implementation of enhancements to better serve clients and protect their funds.

You will be working closely with the user operations team to ensure that all user operations processes run smoothly and efficiently.

Responsibilities
  • Servicing clients by applying money, handling queries, processing transfers, or handling pension-related inquiries.
  • Adapting and supporting across the breadth of the department.
  • Sharing knowledge with the user operations team and wider business.
  • Ensuring all user operations processes run smoothly, highlighting areas for improvement, and enhancing the customer journey.
What We Offer

We offer a competitive salary of £25,000-£27,000 per annum, working 35 hours per week, Monday to Friday, 9am to 5pm with a 1-hour lunch break.

This role also comes with a range of benefits, including private medical insurance, free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.



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