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Car Park Host
4 weeks ago
Main Job Responsibilities:
We are looking for a Customer Service Representative to join our team at Europcar. As a Car Park Host, you will be responsible for ensuring our customers are greeted and supported in the car park by showing controls, vehicle condition, and assisting with luggage. Your main duties will include:
Key Responsibilities:
- To be ready and available for customers in the reception area. Approach all customers to assist with luggage, controls, and vehicle condition in an assumptive way including bringing the car to the door.
- To process customers through the Queue management system when required or push customers to any vacant.
- To observe and take action when they see service levels could be better.
- To report any inconsistencies where we could improve service to our customers.
- To perform regular cosmetic checks on the vehicles within the car park. To ensure our customers' expectations are met at all times.
- To maintain a high quality of Customer Service recognising the company's Customer Service Standards, and observing the company's Quality Policy when applicable to your duties.
- To ensure the safety and security of customers, staff, equipment, and premises at all times. Log any lost property immediately when found.
- To identify and communicate to the Station Manager any new / additional aspects within the workplace which might have a significant impact upon the environment.
What We Offer:
We offer a competitive basic salary, starting on 5.6 weeks holiday (including bank holidays), enhanced maternity and adoption leave, pension, discounted car hire rates across our network, 20% discount on EE mobile phone contracts, confidential legal and support service through BUPA, career progression and development, and forms part of current non-contractual benefit offering.
