Client Service Liaison
4 weeks ago
We are seeking a highly organized and proactive Client Service Coordinator to join our Corporate Team in Exeter. As a key point of contact for our valued clients, you will play a vital role in strengthening client relationships and service quality.
As a Client Service Coordinator, you will be responsible for ensuring timely, accurate, and efficient correspondence with clients. You will establish a good rapport and high levels of trust with clients, contributing to the workflow within the team and ultimately to client service satisfaction.
Key Responsibilities- Establish and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Manage client correspondence, including emails, phone calls, and letters, to ensure timely and accurate communication.
- Work closely with the team to ensure seamless workflow and efficient use of resources.
- Develop and maintain a knowledge base of procedures, problems, and resolutions to effectively communicate with the team and clients.
- Proactively identify and resolve client issues, ensuring high levels of client satisfaction.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office and CRM software.
- Experience in a Professional Services or Customer Service environment.
At Old Mill, we believe that respect, trust, and collaboration are at the heart of everything we do. We create a positive work environment where everyone has the opportunity to thrive and be part of something meaningful.
We take pride in fostering a supportive, inclusive environment that values professional growth, flexible working, and individual wellbeing. Old Mill is a place where you can build a fulfilling career, backed by strong values and a culture of continuous learning.
BenefitsWe offer a comprehensive benefits package, including:
- Generous holiday allowance.
- Celebrate your birthday with an extra day off.
- Flexible working model with 3 days a week in the office.
- Employee Assistance Programme for mental, physical, and financial wellbeing.
- Ongoing professional development opportunities.
- Perks and discounts on a wide range of products and services.
- Competitive pension scheme.
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