Client Service Liaison
4 weeks ago
We are seeking a highly organized and proactive Client Service Coordinator to join our Corporate Team in Exeter. As a key point of contact for our valued clients, you will play a vital role in strengthening client relationships and service quality.
As a Client Service Coordinator, you will be responsible for ensuring timely, accurate, and efficient correspondence with clients. You will establish a good rapport and high levels of trust with clients, contributing to the workflow within the team and ultimately to client service satisfaction.
Key Responsibilities- Establish and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
- Manage client correspondence, including emails, phone calls, and meetings, to ensure timely and accurate communication.
- Work closely with the team to ensure seamless workflow and efficient use of resources.
- Develop and maintain a knowledge base of procedures, problems, and resolutions to effectively communicate with the team and clients.
- Proactively identify and resolve client issues, ensuring high levels of client satisfaction.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proactive approach to work, with a focus on continuous improvement and innovation.
- Confidence and competence in using online systems, including Microsoft Teams, CRM, accounting software, and document filing systems.
At Old Mill, we believe that respect, trust, and collaboration are at the heart of everything we do. With a team of over 350 professionals, we combine the close-knit culture of a local firm with the capabilities of a much larger organization. We create a positive work environment where everyone has the opportunity to thrive and be part of something meaningful.
We take pride in fostering a supportive, inclusive environment that values professional growth, flexible working, and individual wellbeing. Old Mill is a place where you can build a fulfilling career, backed by strong values and a culture of continuous learning.
BenefitsWe offer a comprehensive benefits package, including:
- Generous holiday allowance, with the option to purchase additional days.
- Celebrate your birthday with an extra day off.
- Flexible working model, with 3 days a week in the office, allowing for a great work-life balance.
- Employee Assistance Programme, providing confidential support for your mental, physical, and financial wellbeing.
- Ongoing professional development, with full funding for your professional qualifications.
- Perks and discounts, including access to exclusive employee discounts on a wide range of products and services.
- Pension scheme, providing a competitive pension to help plan for your future.
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