Shift Leader Supervisor

4 weeks ago


London, Greater London, United Kingdom WatchHouse. Full time

WatchHouse is a group of specialty coffee houses located in iconic neighborhoods across London, Bath, and New York. Our concept of "Modern Coffee" emphasizes blending architectural beauty with a strong focus on community. We pride ourselves on our passionate people, industry-leading coffee, and thoughtfully designed spaces. Every day, we live out our vision to enrich and inspire through Modern Coffee.

We are seeking an experienced Front of House Supervisor to join our team at WatchHouse. This is a popular restaurant serving some of the best coffee in London alongside beautiful brunch dishes.

This role is key to the smooth and efficient running of our houses, taking responsibility for running the floor/counter service in a busy location. We are looking for someone with a natural ability to deliver a best-in-class experience to everyone who walks through our doors and an unparalleled customer service.

About You: You will be a supervisor with experience in a restaurant or large coffee shop setting. You should be approachable, reliable, and hardworking, with excellent communication skills. You will receive a share of TRONC, which will be up to around £3 per hour.

What We Offer: Beautifully designed houses, working on industry-leading equipment, and fellow hospitality professionals. Contracted hours every week to give you stability and able to plan your personal life. Empathetic managers who will be flexible on your needs. Free coffee, tea, and WatchHouse-made drinks (even on your days off). Providing on and off-shift training to ensure you are set for success. Access to SCA training (depending on your role). 250g of free coffee each month. Access to the Cycle to Work scheme. A day off-shift induction within your first two weeks of joining WatchHouse. Genuine opportunities for career growth within WatchHouse as we continue to grow. Free lunch on every shift. A social budget for each location to have fun with your team outside of work. An invite to the annual WatchHouse Party, including presenting the Core Value Awards and prizes such as a trip to Coffee Farms. 30% of food in any of our houses, any time. 30% of our WatchHouse retail coffee, any time.

Our Core Values: Passion, Can Do, Diligence, and Empathy. These values drive our decisions and ambition. We strive to be the best we can be, by giving and receiving regular and honest feedback in a professional manner. We plan, prioritise, and are mindful and respectful of the time of others. We complete every task to the best of our ability, always happy to ask for help, work in cohesion with other people/departments, and share successes. We work to make WatchHouse an environment of trust and camaraderie, where others are inspired to play their part in working effectively together. Building strong relationships with others and demonstrating positive energy. We recognise and value the contribution of others across the business, working together to deliver the Modern Coffee experience to each and every person touched by our business.


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