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Regional Office Manager
2 months ago
We are seeking an experienced Regional Office Manager to join our client's South East offices and teams. This is a key role that will play a crucial part in the day-to-day management of the back office teams and area offices.
Key Responsibilities:- Line management responsibility for the back office teams
- Ensure all staff maintain client records on the company software accurately and compliantly
- Ensure high levels of performance by the office staff, providing them adequate coaching and guidance
- Oversee training of new employees, completing inductions and setting objectives
- Check, monitor and ensure back-office team processes and procedures are adhered to
- Allocate tasks and assignments, monitoring performance
- Monitor relevant KPIs and act upon the data, ensuring that the results are measured against standards
- Provide relevant feedback on procedural and operational efficiency
- Day to day management of external suppliers
- Assisting in the recruitment of back-office team members
- Facilities Management
- Input into future strategy of the area's offices structures
- Keep abreast of new industry developments and research the market to ensure that knowledge is current
- Keep up to date with financial products and legislation and comply with all industry rules and regulations
- Minimum 3 years of people management experience
- Good working knowledge of IO, with experience of provider platforms
- Excellent planning, organisational and multi-tasking abilities are essential
- Excellent communication skills at all levels
- Ability to produce concise business correspondence, proofread for grammar, spelling and punctuation with a high degree of accuracy
- Analytical and problem-solving skills
- Flexibility/ adaptability to cope with change
- Confident with IT and office software packages including Teams, Outlook, Word, Excel and PowerPoint
- A team player with a positive attitude
This role will suit an experienced current Office Manager, Senior Support, Team Lead Administrator who can evidence managerial qualities. Offices are Hertfordshire and Essex, being able to commute/travel to these offices during the working week are essential to be considered further.