Optical Assistant

Dispensing Assistant Role Summary

The Dispensing Assistant will work as part of a friendly team in a practice to deliver first-class services, demonstrating excellent understanding of customer needs and a motivation to achieve sales.

Key Responsibilities

1. Assisting in Dispensing: Provide general advice and guidance to customers.
2. Implementing Minor Repairs: Repair frames as needed.
3. Carrying Out Tests: Conduct OCT, retinal photography, tonometry, and visual field tests to support eye examinations.
4. Record Keeping: Maintain accurate records and report to the Practice Manager as required.

Selling & Customer Relationship Management

1. Maximising Sales: Achieve specified margins and targets while minimising costs.
2. Customer Needs: Ascertain the wants and needs of each customer.
3. Merchandise Selection: Recommend, select, and help locate merchandise based on customer needs and wants.
4. Product Information: Describe merchandise and explain its use, benefits, operation, and care to customers.
5. Knowledge and Policies: Maintain knowledge of current sales and promotions, as well as policies regarding payment, exchanges, and security.
6. Serving Customers: Serve customers, bag, and package purchases.
7. Security and Prevention: Observe and identify security risks and theft, and take appropriate action.
8. Excellent Customer Service: Ensure the practice provides excellent customer service at all times, meeting and exceeding customer expectations.
9. Enquiries and Appointments: Answer telephones, deal with enquiries, and manage appointments.
10. Enquiries and Complaints: Manage enquiries, complaints, refunds, etc., as required.

Teamwork

1. Implementing Policies: Implement the policies and procedures set out in the Employment Handbook.
2. Positive Working Relationships: Contribute to positive working relationships within the team.
3. Team Member Support: Be aware of the needs of team members and show them courtesy.
4. Effective Communication: Communicate effectively with others in the team.
5. Collaboration: Work collaboratively with team members and management colleagues to meet business objectives.
6. Improving Ways of Working: Put forward ideas and feedback during team meetings to improve ways of working.

Health & Safety / Environmental Health

1. Maintaining a Safe Working Environment: Implement the legal obligation to maintain a safe working environment at all times.
2. Following Procedures: Follow the company's procedures as described in the Health & Safety Policy.
3. Reporting Incidents: Report anything unsafe to the Operations Director, and report accidents, near misses, etc., in the accident book.

Other Tasks

1. Representing the Company: Represent the company at events, etc., as required.
2. Additional Tasks: Undertake any other tasks that may be reasonably requested.

To learn more about this opportunity, please contact Contract Personnel Ltd.

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