Optical Assistant

The successful candidate will work as part of a friendly team in a busy optical practice, providing excellent customer service and support in the delivery of first-class services.

1. Assisting in Dispensing: Offer customers general advice and guidance on optical products and services.
2. Implementing Minor Repairs: Carry out minor repairs to frames and other optical products.
3. Carrying Out OCT and Visual Field Tests: Conduct OCT, retinal photography, tonometry, and visual field tests supplementary to an eye examination.
4. Keeping Records and Reporting: Maintain accurate records and report to the Practice Manager as required.

1. Maximising Sales: Maximise sales while minimising costs to ensure the achievement of specified margins and targets.
2. Understanding Customer Needs: Ascertain the wants and needs of each customer and provide recommendations accordingly.
3. Describing Merchandise: Describe optical products and explain their use, benefits, operation, and care to customers.
4. Maintaining Knowledge: Stay up-to-date with current sales and promotions, as well as policies regarding payment, exchanges, and security.
5. Serving Customers: Serve customers, bag and package purchases, and ensure a positive customer experience.
6. Observing Security Risks: Identify and prevent security risks and theft, and report any incidents to the Practice Manager.
7. Providing Excellent Customer Service: Ensure that the practice provides excellent customer service at all times, meeting and exceeding customer expectations.
8. Managing Enquiries and Complaints: Manage enquiries, complaints, refunds, and other customer-related issues as required.

1. Implementing Policies and Procedures: Implement the policies and procedures set out in the Employment Handbook.
2. Contributing to Positive Working Relationships: Contribute to positive working relationships within the team and with management colleagues.
3. Communicating Effectively: Communicate effectively with others in the team and with customers.
4. Working Collaboratively: Work collaboratively with team members and management colleagues to meet the objectives of the business.

1. Maintaining a Safe Working Environment: Implement the legal obligation to maintain a safe working environment at all times.
2. Following Health and Safety Procedures: Follow the company's procedures as described in the Health and Safety Policy.
3. Reporting Incidents: Report any accidents, near misses, or other incidents to the Operations Director and record them in the accident book.

To find out more about this opportunity, please contact Danny Moloney at Contract Personnel Ltd.