Commercial Insurance Specialist

3 weeks ago


Stourbridge, Dudley, United Kingdom Howden Group Holdings Full time

We are seeking a highly skilled and experienced Commercial Insurance Specialist to join our team at Howden. In this role, you will be responsible for delivering an exceptional level of service to our clients, assisting in the administration of new business, renewals, and mid-term changes.

Key Responsibilities:

  • Assist in achieving client retention targets by providing an excellent level of service.
  • Liaise with the Account Executive to ensure an effective strategy for renewal and attend client meetings as necessary.
  • Obtain renewal terms and present to the client.
  • Produce and issue professional summaries and reports using Howden templates.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Prioritize and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside your own experience, knowledge, and authority to senior staff.

Requirements:

  • Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
  • Minimum of 5 years commercial insurance experience.
  • Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.

Our Culture: People First

We've traveled far since opening our first office in 1994. At Howden, we are committed to creating a culture that is grounded in employee ownership, trust, and expertise. We believe in empowering our colleagues to be the best version of themselves and to drive innovation and collaboration. We are proud to be a people-first business and are committed to creating a workplace that is inclusive, diverse, and supportive of all our colleagues.



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