Customer Experience Specialist
18 hours ago
We are looking for a Customer Experience Specialist to join our team at 3Sixty Talent Management. As a key member of our service department, you will be responsible for delivering exceptional customer experiences.
About the Role:
- You will serve as the first point of contact for customers, providing outstanding service in person and over the phone.
- You will effectively manage the entire customer journey, from initial inquiry to service completion, ensuring a seamless and positive experience.
- You will use proactive sales techniques to maximise service profitability, including upselling additional services and products such as repairs and parts.
- You will handle customer inquiries about parts, vehicle sales, and repairs, offering expert advice and solutions.
- You will manage day-to-day administrative tasks, including booking appointments, processing service orders, and updating customer records.
- You will liaise between customers and the service team to ensure timely and efficient vehicle servicing and repairs.
What's On Offer:
- An estimated salary range of £28,000 - £32,000 per annum.
- A very generous bonus and commission scheme.
- Manufacturer-based training opportunities.
- Opportunities for internal promotion and career progression.
- An attractive benefits package.
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