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Service Support Coordinator
2 months ago
Job Summary
NHS Scotland is seeking a highly skilled and experienced Service Support Coordinator to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services.
Key Responsibilities
- Provide administrative support to internal staff and external visitors, demonstrating a professional first point of contact for all.
- Offer support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required.
- Support an ever-changing NHS24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period.
- Manage daily issues across the full NHS24 estate & local sites, including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone.
- Undertake stock checks and maintain adequate stock levels.
- Perform various other duties as outlined in the Job Pack attached.
Requirements
- General administration experience to a HNC level or equivalent.
- Additional experience in customer-focused environments, working in or with an 'in-house' Fault desk department, dealing with and knowledge of H&S regulations, undertaking Workplace inspections, and using office software packages including Excel, PowerPoint, and Microsoft Word.
- Ability to work autonomously or as a fully supportive and integrated team player.
- Contributing to effective performance in achieving strategic goals for the Department.
Desirable
- Experience in the NHS or public sector.
- Knowledge of patient-focused environments.
Benefits
- NHS 24 offers a comprehensive benefits package, including a temporary contract on Band 4 Contract - £27,598 - £30,019 (Pro Rata).
- Placement on salary scale is dependent on confirmation of previous relevant NHS service.
- NHS 24 offers a range of supportive policies to enhance your employee journey, including a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme, and a range of learning and development opportunities.
- As an NHS Scotland employee, you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata.
- Development opportunities including study bursaries, e-learning, and classroom-based courses.
- Enhanced pay for working public holidays.
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme.
- NHS discounts on goods and services.
- HELP, employee support and assistance.
