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Data Operations Specialist

1 month ago

London, Greater London, United Kingdom The Financial Times Full time

About the Role

The Financial Times is seeking a Data and Campaign Operations Executive to join our team. This is a 12-month fixed term contract opportunity based in London, reporting to the Head of Data & Campaign Marketing Operations.

Key Responsibilities

  • Manage priorities for Marketing and Telesales campaigns and schedule accordingly.
  • Creation of multi-channel campaigns and customer journeys using Bloomreach (CDP) - across email, phone, post, telesales, onsite, sms.
  • Provide valuable insight and reporting pre and post campaign.
  • Work with the rest of the team to Improve and ongoing monitoring of data quality to ensure quality standards are met, and support the creation of remediation action plans with business areas where remediation is needed.
  • Identify patterns and create benchmarks for best practices.
  • Make sure stakeholders follow best practice and agree SLA processes.
  • Assist in managing and developing more junior staff and contribute to knowledge sharing across FT Live

Requirements

  • A relevant degree or previous data related work experience.
  • Strong organisation and time-management skills.
  • Strong analytical skills and the proven ability to pay close attention to detail.
  • Working knowledge of CRM, ideally Salesforce.
  • Experience of Exponea or similar would is required.
  • Proficiency with Google Suites and good understanding of Sheets (data cleansing, vlookup, pivot tables..).
  • Basic/Medium knowledge of SQL to query relational databases and thus a good understanding of databases is required.
  • An understanding of Data Protection best practices.