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Service Desk Analyst
2 months ago
We are seeking a highly skilled and motivated Service Desk Analyst / 1st Line Support Engineer to join our vibrant and highly skilled team of support engineers at DCV Technologies. As a Service Desk Analyst, you will provide internal technical support for systems including server, desktop, and networking infrastructure.
Main Responsibilities:- Provide technical support for internal systems, including server, desktop, and networking infrastructure.
- Complete PC builds, installation of operating systems, and peripherals for internal and external customers.
- Liaise with stakeholders and build strong working relationships.
- Record all calls to ensure accurate information about client systems is maintained and available to other support personnel and account managers.
- Escalate issues in line with guidance.
- Manage demanding users on customer sites who have high expectations.
- Communicate technical issues and concepts to a non-technical audience.
- Work together with your Line Manager to develop and enhance your knowledge and skill sets.
- Provide cover to other customer sites when absence by other engineers dictates.
- Installation of Windows OS.
- Proven customer service skills.
- Positive, enthusiastic, and supportive individual.
- Ability to take ownership of and progress issues.
- Excellent communication and interpersonal skills.
- Educated to GCSE level in Math's and English or equivalent.
We offer a fantastic opportunity for career development and growth, with training and development into 2nd line and beyond. If you are a motivated and skilled individual looking for a challenging and rewarding role, please apply.
