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Team Supervisor

1 month ago


St Ives, Cornwall, United Kingdom Marlowe Software, Risk and Compliance Full time
About Us

At Marlowe Software, Risk and Compliance, we're dedicated to simplifying and streamlining the way businesses manage their logs and records. Our mission is to empower organisations with innovative tools that enhance compliance and productivity.

About the Role

We're seeking a highly skilled Team Supervisor to join our Service Desk team. As a key member of our team, you'll be responsible for delivering high-level customer service to end-users through efficient and effective management of jobs, quotes, and queries.

Key Responsibilities:
  • Support the team with queries and provide timely resolutions
  • Log jobs and quotes onto our Elogs System and chase updates and actions on works
  • Action system alarms in accordance with correct process and ensure the system is updated with clear concise notes
  • Monitor KPIs and SLAs, allocate staff as required on a day-to-day basis, and work with colleagues to ensure cover and collaborative working across the Service Desk
  • Escalate complaints and issues to the Team Manager and provide holiday and absence cover for the Team Manager
  • Achieve workload targets and contribute to the team's success
What We're Looking For:
  • Excellent communication skills and a minimum of 2 years' experience in a customer service environment
  • Supervisory experience and a positive, approachable demeanor
  • A team player with a strong work ethic and ability to work under pressure
Why Join Us?

We're committed to supporting our employees' growth and development, offering a range of benefits to support you in both your personal and professional life. Our clients expect the best from us, and we expect the same from our colleagues.

Benefits include:

  • 25 days annual leave plus bank holidays
  • Contributory pension scheme
  • Voluntary private medical
  • Simply health care plan
  • My Wellbeing Portal
  • Gym and retail discounts
  • Cycle to work scheme
  • Quarterly charity days
  • Religious holiday swap
  • Employee assistance programme
  • Life learning – online learning materials
  • Support with professional membership costs