Customer Service Representative

1 month ago


Fylde, Lancashire, United Kingdom Skipton Building Society Group Full time

Role Overview

As a Customer Service Representative with Skipton Building Society, you will be the primary point of contact for customers in our branch, providing exceptional service and support to meet their financial needs.

Key Responsibilities

  1. Engage with customers to understand their financial goals and provide tailored solutions to achieve them
  2. Educate customers on our range of products and services, including savings, loans, and mortgages
  3. Proactively contact customers to identify and discuss their needs, ensuring they have the best possible experience with Skipton Building Society
  4. Maintain accurate customer records and identify vulnerable customers who require additional support

What We Offer

  • An annual discretionary bonus scheme, with an average on-target bonus of 8% dependent on personal and company performance
  • 25 days standard annual leave, rising to 30 days after 5 years, plus bank holidays and additional holiday trading scheme days
  • Generous employer pension contributions, up to 10% per annum dependent on employee selection
  • Access to the Lifeworks employee assistance programme and online discounts platform

About Us

Skipton Building Society is a mutual organisation, dedicated to supporting the financial wellbeing of our customers and communities. We pride ourselves on being a great place to work, with a team that is passionate about delivering exceptional customer service.

Why Join Us

At Skipton Building Society, we value diversity and inclusion, and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone can bring their unique perspectives and talents to help us deliver outstanding customer service.



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