Professional Customer Support Specialist
2 months ago
beBee Professionals is seeking a Professional Customer Support Specialist to deliver exceptional customer experiences. Key responsibilities include:
- Responding to customer inquiries and resolving issues promptly.
- Providing accurate product and service information to customers.
- Escalating complex issues to senior team members when necessary.
- Processing customer orders and managing account details.
- Documenting customer interactions and follow-up tasks.
- Collaborating with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume customer interactions while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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