Change & Release Manager - IT Service Expert

4 weeks ago


London, Greater London, United Kingdom Onyx-Conseil Full time
Job Description

We are seeking an experienced Change and Release Manager to join our team at Onyx-Conseil. As a key member of our hybrid workforce, you will play a vital role in implementing and embedding process to manage releases and changes within our programmes and overlay with business as usual.

The Change and Release manager will be responsible for leading and managing the Release Management process, ensuring that standards and timescales are met. Key responsibilities include:

  1. Leading & managing the Release Management process and allocated staff and workload for the assigned services.
  2. Organising team engagement with Incident Management during major incidents.
  3. Managing patterns or trends of non-compliance of the Release assurance policies & processes.
  4. Engaging with service transition teams to define processes for interim operating model capabilities.
About You

We are looking for someone with:

  • Demonstrable experience of IT service release & change management.
  • Experience of developing, implementing & adhering to ITIL v3/v4 management processes & procedures.
  • Strong technical acumen - ability to understand terminology.
  • Excellent stakeholder management skills - internal & external.


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